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relationship-based customer satisfaction survey questions
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On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of overall satisfaction with Company ABC, Inc as a supplier?

1 2 3 4 5 DK/NA/RF

Why do you say that? What specifically are you satisfied or dissatisfied with Company ABC? Enter response below…

 

How likely are you to recommend Company ABC to a friend or relative? Would you say the chances are …

Excellent
Very Good
Good
Fair
Poor
DK/NA/RF

How likely are you to repurchase products and services from Company ABC? Would you say the chances are …

Excellent
Very Good
Good
Fair
Poor
DK/NA/RF

How would you rate the overall quality of your relationship with company ABC, considering all of your experiences with them? Would you say it is …

Excellent
Very Good
Good
Fair
Poor
DK/NA/RF

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Company ABC in regards to customer service?

1 2 3 4 5 DK/NA/RF

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Company ABC in regards to price?

1 2 3 4 5 DK/NA/RF

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Company ABC in regards to value?

1 2 3 4 5 DK/NA/RF
 

 

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